NOVA 535 Vendor Expectations


NOVA strives to provide a 5 STAR world-class experience for every guest at every event. You are representing NOVA and yourself, so smile and focus on delighting our guests! 

ALL VENDORS:

[]  Vendors are independent companies / contractors, you are not an employee of NOVA 535 (referred to as NOVA). 
[] Independent Contractors making over $600/year receive a 1099 from Art Lounge 535, LLC, which does business as NOVA.
[] Vendors must be properly licensed, insured and must maintain updated PDF copies online with NOVA.
[] Load-in is on day of event. All items must be removed at end of event.
[] Event details  https://mynovaevent.com/login. (MNE)
[] You MUST have MNE username and password (typically one per company), this is where contact, timeline, floorplan and ALL event details are found.
 

[] Clean hygienic appearance, no smelling of cigarettes, perfumes, colognes, etc.
[] No chewing gum, tobacco, no drinking or drugging at NOVA, arrive sober, fresh and ready to provide excellent service. 
[]  GUEST ENTRY into NOVA is NO earlier than 15 Minutes before start time for Weddings, Receptions and Private events and Scheduled start time for Public events.
[]  Water, coffee, tea and soft drinks available for free (no red bull). Eating done out of view from clients and guests (not in the kitchen.)
[]  NOVA is NON SMOKING work environment, guest smoking permitted on upstairs balcony and outside in courtyard. Do not smoke while working at NOVA.
[]  Dress and act professionally, reflecting our world-class expectations. 
[]  NO outside beverages allowed. ALL beverages must be sold by NOVA.
[]  Phones OFF / Vibrate. Focus on delighting our guests
[]  Think Safety!! Keep floors dry and clean. See something on the floor, pick it up or notify the bar staff / manager immediately.
[]  NOVA Manager is the ultimate authority during any NOVA event.
[]  Positive attitude at all times. Look the guest in the eyes and SMILE. Always GREET clients before they greet you: “Welcome to NOVA”.  “Yes Ma’am or No Sir”.  Never “yea” or “nah”. Err on the side of Professionalism. “You’re welcome or Thank You”. “Enjoy your evening.” “Thanks for coming to NOVA.”
[]  NEVER fake knowledge. “I do not know. I will be happy to find out for you.” Then go and find out from the NOVA Venue Manager.

Parking Maps and Directions
[]  Plenty of legal street parking.
[]  6 pm to 6 am weekdays or anytime over the weekend it’s fine to park across MLK Street in Hospital parking lot.
[]  DO NOT PARK in the alley nor in the NOVA courtyard entry driveway at anytime

[] I realize that I have been hired as an 1099 Independent Contractor or Company (not as an employee) and that I am solely responsible for my own taxes, insurances and will take all precautions necessary for the safety and prevention of damages to persons and property when working with NOVA and at NOVA. All work is performed at my own risk and I hereby release and discharges NOVA and all it’s associated parties, vendors, owners, etc from all claims, demands and rights, causes of action, present or future, whether known, anticipated or unanticipated, resulting from or arising out or, or incident to, the Contractor’s performance of work for Art Lounge 535 dba NOVA 535.

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 PAID BY NOVA (not by the client) 
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HOW to GET PAID ( NOVA is paperless, NO paper checks.)
#1  email your 1st INVOICE to accounting@nova535.com
#2  accounting@nova535.com will send you a link to bill.com (wait for email from Bill.com with link, THEN set-up your account)
#3  follow Bill.com account set-up instructions (it’s free and takes 5 minutes)

INVOICE (for work days 1-15) is DUE on the 10th, for you to be paid on the 15th.  PAY IS FOR PREVIOUS PERIOD. EXAMPLE April 1-15  is paid on April 30th.

INVOICE (for work days 16-last day of month) IS DUE on the 25th: for you to be paid on the last day of the month. PAY IS FOR PREVIOUS PERIOD = EXAMPLE April 16-30 is paid on May 15th

** If you submit your invoice late it will be paid on the next pay period, no exceptions. **

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FOOD VENDORS  (Caterers include Food Trucks, Bakeries, Desserts)
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PRIOR TO EVENT:
[]  
Event details https://mynovaevent.com/login 
[]  Caterer to provide enough properly trained staffing (servers, chefs, manager, busboys, etc.)
[]  NOVA provides the best floorplan. Please do not arrive day of and attempt to change the floorplan, planning ends 14 days prior to the event. 
[]  Caterer to have physically toured NOVA kitchen and venue at least 14-days prior to event, meeting with NOVA Manager. All operations, staffing, layout, floorplans, systems, supplies, napkin folding, etc are to be agreed upon in writing with NOVA by 14 days prior to event.
[]  Start with a VIRTUAL TOUR of NOVA 535.  
[]  NOVA provides ice, glasses and all beverages. NO outside beverages allowed. 
[] NOVA has for RENT: Dinnerware, Flatware, Linens and more! http://nova535.com/pricing

DAY OF EVENT:  
[]  CATERER and STAFF to arrive (at least) 2 hours before start time.

[]  Upon arrival catering team to meet with Venue Manager to discuss the event expectations and duties and any special client requests. 
[]  Caterer to avoid anything that causes smoke inside the buiding.  Inside of NOVA is SMOKE FREE. Unsure? Cook outside in courtyard.
[]  Kitchen door is to remain closed at all times to help ensure the security of everyone on premise.
[]  No frying / grilling permitted within 5 feet of building, use east end of courtyard between alley and bamboo, cover bricks (with plastic / tarp) to ensure no grease stains.
[]  Caterer to PROVIDE all plates, serving dishes, flatware, chafing dishes, napkins, servers, etc UNLESS client has rented plates, flatware, napkins from NOVA.
[] NOVA provides tables, chairs and table linens.
[] Caterer to always provide all serving items and servers. 
[]  Caterer responsible for BUSSING / CLEANING entire property of all food, desserts, cakes, plates, glasses, flatware, etc from all surfaces around NOVA (downstairs, upstairs, suites, 10 restrooms, outside courtyard and 2nd floor balcony) and returning all to the kitchen.  ANY NOVA ITEMS USED to be cleaned and all spots, stains, removed and returned to proper location. Napkins are to be placed in designated container.

AFTER EVENT:
[]  Caterer to double check that they are removing all of THEIR possessions and NOT REMOVING NOVA’s items.
[] ALL ITEMS MUST BE REMOVED AT END OF EVENT.

[]  TURN OVEN OFF when cooking is finished.
[]  Kitchen and hallway to be swept and mopped thoroughly and completely. All food, debris and trash to be cleaned completely off of all surfaces and inside of any NOVA coolers used, all coffee/tea pots cleaned, entire work area cleaned and all items returned to their proper locations. Everything not belonging to NOVA to be removed. All garbage taken outside in sealed plastic bags and disposed of properly INTO black containers with outside garbage container lid CLOSED. Any outside container can be used, though NORTH containers are preferred.  
[]  MOP WATER POURED into DRAIN UNDER 3-COMP SINK – NEVER INTO ALLEY,  ALL GARBAGE and ALL BOXES (broken down) MUST BE PUT INTO black RECEPTACLES in alley.  Once all is completed, Caterer to review event with NOVA to resolve any issues that may have arisen during the event and only after NOVA Manager agrees all is satisfactory, Caterer may leave.

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 ENTERTAINMENT VENDORS  ( DJ, Band, Musicians, Photographers, Entertainers Etc) 
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[]  Event details https://mynovaevent.com/login
[]  DJ brings own DJ mixer, microphone and whatever the DJ plays on (laptop? turntables?)
[]  DJ to connect via our XLR output to our house mixer.
[]  NOVA has speakers, subs, amps, lighting, and big DJ booth with table.
[]  If bringing digital images (must be .jpeg) or video (must be .mov) and must be in digital format (no DVDs) to play on our WINDOWS laptop (not Mac), and must be tested at least 2 days prior to event.

NOVA provides:
[]  House Mixer, Crowne Amps and Concert Grade Speakers and Subs located at the DJ booth, center of the 2nd floor, is where most all sound is SOURCED from. This is where the DJ plays and where our NOVA (Windows) LAPTOP is located.
[] NOVA LAPTOP (windows not mac) is used to source MUSIC from websites, playlist, etc. used to source photo Slideshows / Videos / Websites.
[]  Lighting: (40) 375W LEKOS, (8) RGB LEDS, (4) Motion Dance Lights, (8) RGB LEDS over stairs
[]  HD Video display on 5 x 50” HDTVs via Windows Laptop
[]  High speed Wireless Internet. Signal begins with “NOVA”
[]  DJ booth with 6 foot long table and plenty of power
[]  1 wired microphone and 1 wireless microphone
[]  1 wireless LAPEL mic for wedding officiant’s only
[]  Outdoor sound system offers 4 Speakers

DJ, Band, Musicians, Photographers, Entertainers, Etc:
[]  Must be on site and ready to play 60 minutes prior to start of event.
[]  Questions? Ask the NOVA “Systems Tech” or “Venue Manager”
[]  Must connect your mixer (out) into NOVA house system via XLR so your sound is played through entire property. No exceptions
[]  Volume of your music is ultimately determined by Team NOVA and if we request you to raise / lower your volume you are expected to accommodate us. The sound is louder downstairs than it is upstairs. NOVA has final authority over all vendors and decisions during events at NOVA. 

DJ Provides:
[]  DJ to provide everything necessary to plug into NOVA house mixer via XLR. (Not RCA, XLR)
[]  DJ must attend rehearsal if ceremony held at NOVA
[]  No beverages allowed in the DJ booth

BAND Provides:
[]  All equipment necessary to perform plus two XLR cables to tap into our house sound system so your sound is playing though all of our speakers.
[]  BAND plays at the center of the WEST wall in main gallery (ground floor).
[]  The SOUTHERN gallery DOORS must not be blocked (FIRE EXIT) so band may play from north end of south doors over towards the north wall.
[]  To organize themselves and equipment to look as world-class as possible
[]  BAND to ensure all cords are covered and properly secured – no trip hazards allowed.

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 BAR STAFF  (Bartenders and Barbacks; [plus any Dishwashers being paid by NOVA] ) 
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PRIOR TO EVENT
[]  Event details  https://mynovaevent.com/login
[]  Arrive 1 ¼ hour prior to shift ready to work.
[]  Dress in clean, pressed, all black attire: collared shirt, dress slacks, comfortable close toed dress shoes (flats).
[]  NOVA is a 5 Star Venue always look and act accordingly.
[]  NO outside beverages allowed. ALL beverages sold by NOVA.
[]  Each BARTENDER & BARBACK team to be using a Motorola Radio & Earpiece to communicate w/each other.
[]  Have a working flashlight with you at all times.
[]  Make sure your station has working pens, paper and all supplies.
[]  Wash Hands thoroughly before each shift and regularly during shift.
[]  
There is ALWAYS something to be accomplished; POLISH GLASSES and CLEAN something. Do not stand around using your phone.
[]  
Bar to be cleaned before, during and after each shift.
[]  Think Safety, Safety, Safety!! Keep floors dry and clean of debris during shift.

BARTENDERS:
[]  Required to card anyone looking younger than 35 during ALL EVENTS
[]  Responsible to cut off intoxicated patrons and to call a cab when necessary.
[]  Verify monies (Bar Bank) provided in BEGINNING bar bag are equal to amount stated.
[]  Positive attitude is required at all times. SMILE.
[]  All items (drinks, food, etc.) MUST BE RUNG IN every time, NO EXCEPTIONS.
[]  All credit card slips MUST BE SIGNED by customer or YOU are responsible for paying that charged amount IF disputed by customer.
[]  Check ID to verify credit card is valid and belongs to guest.
[]  All signed credit card receipts go into the register.
[]  All COMP and VOID items MUST to include name of COMP guest & signature of manager w/explanation.
[]  NO ONE RUNS A TAB without valid credit card and ID.

ALL BAR STAFF:
[]  ABSOLUTELY NO DRINKING or DRUGGING WHILE ON DUTY!
[]  Bar is to be 100% ready to go 15 minutes prior to all events.
[]  Look customers in the eye, smile and LISTEN carefully to their wants and needs.
[]  Immediately acknowledge guests and let them know if you are unable to service them right away.

Considered STEALING and is reason for termination:
[]  Over pouring.   LIQUOR is Single pour = 1.25oz,   Double Pour is 2.5oz  WINE = 5 ounce pour.
[]  Not ringing up drinks / items – every item to be rung up
[]  Lying to staff or customers.
[]  Taking items or / $$ that does not belong to you.
[]  Giving away drinks / items or undercharging for anything.  

AFTER EVENT HAS ENDED
[]  No drinks may be served after the event has ended.
[]  Ice is burnt, ice wells are cleaned, unless a well is being used tomorrow then properly cover it. Must burn ice after 2nd event.
[]  All beers, wines, waters, sodas and liquors to be restocked after each event.
[]  Discuss with Manager what special items might be needed for next event.
[]  Floors behind bar to be swept and mopped after each shift. Clean carefully under everything.
[]  Nothing left on the floor except the empty glass racks on top of the coasters.
[]  Once the bartender has closed their register NO drinks are to be served by that bartender.

CASH and FINAL CLOSEOUT  PROCESS:
[]  After ALL side work and cleaning has been completed the “bar team” will count cash and credit card tips and split accordingly.
[]  
80% to bartenders and 20% paid to bar backs.
[]  Any tips via CHECKS or for BOTTLE SERVICE will be added on your next invoice to NOVA.
[]  Manager must confirm all closing procedures have been completed properly before you leave.
BANK BAGS:
[]  WRITE CLEARLY your name, date and the EVENT NAME on top of your drawer’s closeout receipt, Sign your name on the line on bottom.
[]  Staple the credit card receipts (all receipts must be signed by customers) neatly organized behind the closeout slip (closeout receipt on top).
[]  Wrap the money owed inside of the closeout Receipt. 
[]  Face Bills so they are all facing same direction. 
[]  Put the beginning bank back in BEGINNING BAR BAG in neatly wrapped $100 wrappers
[]  Put smallest bills in the beginning banks we need for change. $1 and $5 and $10 only please.
[]  Put ALL of the wrapped closeout receipts and cash due NOVA into the DEPOSIT BAG labeled for that day.

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 VALET and SECURITY  (Valet, Security and Doorman ) 
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[]  Event details https://mynovaevent.com/login 
[]  Start working 30 minutes prior to event and end after last guest taken care of properly, unless start / end times indicated differently on MNE.
[]  Parking and Directions to NOVA 535 
[]  Professional dress and positive “it’s all about our clients” attitude.“Yes Sir and Ma’am” and “Welcome to NOVA”. Polite language only.
[]  No food / beverages to be visible to clients.. Eating is to be done before / after work.


GUEST ENTRY:
[]  Most always, entry is from MLK Street into and down Courtyard, then left into NOVA.
[]  NO earlier than 15 Minutes before start time for Weddings, Receptions and Private events, Scheduled start time for Public events.

VALET:
[]  VALET are to bring everything necessary to provide professional valet services: Nice looking locking valet stand, tickets, umbrellas, mini flashlights, etc.

SECURITY / DOORMAN: (hereafter Security)
[]  DOORMAN to remain outside of FRONT gate at all times, to welcome in guests “Welcome to NOVA, entry is just ahead on your left”.
[] Doorman to only come into NOVA for restroom break / to get water or during inclement weather, otherwise doorman to remain out front of entry gate at all times. If inclement weather, doorman to remain outside of side entry door. Let Manager or Bartender know when you leave your post.
[] Keep gate closed, and close gate door quietly.
[]  You are representing NOVA and are expected to act like you would in front of your Grandparents. Calm, respectful, welcoming, professional.
[] MNE will specify DOORMAN or SECURITY, dress and act accordingly.  

DOORMAN:  
[]  Professionally dressed, dress pants and shirt tucked in, (suit vest suggested) belt, dressy yet comfortable shoes. Suit Jacket during cooler months. This is a finesse position, not for “bouncers”. Doorman are used (most always) for Weddings, Receptions, and Private Events.

SECURITY:
[]  Dressed in “Security” Shirt, dark pants,  nice comfortable dark shoes. Professional calm level headed professionals only. Security is (most always) used for Public Events. NOVA has Motorola Radios, with ear pieces, bring your own ear piece cover.

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MANAGER, PLANNER and COORDINATOR   
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[]  Start working 3 hours prior to event and end after last guest taken care of properly, EON process completed.
[]  Questions before event? Sales@nova535.com   949-873-6682 voice / text URGENT  727-642-1526.
[]  GUEST ENTRY Most always from MLK Street into Courtyard, then left into NOVA. Start times are stated event start times, not any earlier. 
[]  Manager is responsible for all guests and vendors. 

[] VENUE MANAGER is 100% responsible for the venue, our clients and their guests (called guests from here onward) . 5 Star Customer service, aka The NOVA Way, is about proactively finding solutions. It’s about empathizing with our guests and making them smile, even those who are unhappy. We kill them with kindness, we make them feel warm and fuzzy. We stick to our rules AND make them happy by asking the right questions until we find out what they REALLY want and we find creative solutions to get there. Without our guests there is no NOVA.

3 MONTHS PRIOR: Event Planning Session (EPS) has been scheduled with client. Remind client to have ALL vendors chosen by EPS

2 MONTHS PRIOR: Event Planning session completed.  

30 DAYS PRIOR   
[]  Final headcount due (TOTAL = Adults + Under 21 Minors). 
[]  Final payment due to NOVA , Ceremony Rehearsal (when applicable) scheduled after final headcount and payment has been made.
[]  Finish scheduling of staffing, put in all special orders, order supplies, linens, beverages, etc.

20 DAYS PRIOR Final headcount received by NOVA.
[]  Final client invoice paid, signed, dated and emailed back to NOVA (as pdf)
[]  Final floorplan(s) reviewed, signed, dated and emailed back to NOVA (as pdf)
[]  Make sure final headcount is final before client makes final payment, ALL PAYMENTS are NONREFUNDABLE.

14 DAYS PRIOR
[]  SLIDESHOW / VIDEOS:  Email or share with Google drive to public@nova535.com 
       FORMAT:  Photos (.JPEG or .PNG)  Videos (.MOV or .MP$)    (no DVDs)
[]  Vendor / Band / Entertainment walk through for all final details
[]  ALL FINAL DETAILS ARE LOCKED IN. Any changes from now to event day result in a $ 95 per item change fee. This is where mistakes get made, in the final days and rush, so that’s why we require that EVERYTHING 100% locked in by 14 days.

WEEK OF EVENT:
[]  Confirm all vendors
[]  Ceremony rehearsal is held (when applicable) and DJ / Band, Officiant and any Ceremony related vendors are required to attend.

DAY OF EVENT: 
3 HOURS PRIOR = NOVA VM opens for Set-Up for grand events (Weddings, Receptions, Mitzvahs).
2 HOURS PRIOR = NOVA VM opens for Set-Up for intimate events (meetings, seminars, smaller parties)
SCHEDULED START  = NOVA VM opens doors for guests
SCHEDULED END  = Music / Entertainment ends and house lights are gradually turned on.  PARTY is OVER.  Guests are to collect EVERYTHING they brought in and make their way safely home. TAXI info NOVA’s PREFERRED VENDORS LIST.  or use the Uber App

Leave this empty:

Signed by Michael Novilla
Signed On: November 8, 2016

My NOVA Event https://mynovaevent.com
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Document name: NOVA 535 Vendor Expectations
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2016-04-06 14:21:27 ESTNOVA 535 Vendor Expectations Uploaded by Michael Novilla - calendar@nova535.com IP 47.202.61.200